Technical support

For technical support, Henkelman parts and warranty requests, Henkelman USA works with Parts Town. Read more.

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Parts hotline: 1-800-458-5593

Ordering parts

For parts inquiries and/or warranty issues on table-top models and Marlin 52, please contact Parts Town Part hotline- 1-800-458-5593 or Tech Support 1-877-592-3229. For technical support on your Polar machines, please contact team Henkelman USA directly. You can also order your Henkelman parts online by clicking the button below.

Order parts online
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Preventative maintenance

Pump cleaning program

Problems to the pump, such as corrosion or severe pollution, and the consequences of it, are never covered under warranty. It's the customers' responsibility to watch over the condition of the pump and perform sufficient maintenance. Henkelman advises to run the pump cleaning program every 1 or 2 days. Please check chapter 7.3 of the user manual on how to do this or watch the video.

Watch video